We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.
You can return any unused items within 14 days of the original delivery date for a full refund. The customer is responsible for arranging the return and any returns costs unless the item is significantly different from described or deemed to be faulty. All returns must be packaged as received and product as new or a full refund will not be given. we would recommend retaining the original packaging if possible and ensuring the packaging is resealed. If you cannot get to our store yourself, we can arrange for a courier to collect your rug and return it to us as long as the rug is under 2 meters wide. The cost of this courier collection is covered by the customer and is usually between €25 and €45 euro depending on the size of the rug, this will be deducted from the refund. If goods are returned in used, dirty or damaged condition no refund can be issued.
We will process all refunds within 5 working days of receiving the returned rug, we can only refund the debit, credit card or Paypal account used for the original purchase. The cost of the carriage can not be refunded. Please note the time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.
Please note – Any order sent outside of Ireland or the UK , all clearance rugs, special order rugs and custom rugs are non returnable. Please be aware of these terms and conditions before placing your order.