We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.
You can return any unused items within 7 days of the original delivery date for a FULL REFUND. The customer is responsible for arranging the return and any returns costs unless the item is significantly different from described or deemed to be faulty. All returns must be packaged as received and product as new or a full refund will not be given. we would recommend retaining the original packaging if possible and ensuring the packaging is resealed. If goods are returned in used, dirty or damaged condition no refund can be issued.
We will process all refunds within 5 working days of receiving the returned rug, we can only refund the debit, credit card or Paypal account used for the original purchase. The cost of the carriage can not be refunded. Please note the time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.
Please note – Any order sent outside of Ireland or the UK , all clearance rugs, special order rugs and custom rugs are non returnable. Please be aware of these terms and conditions before placing your order.
Delivery Policy
Items that are In stock are usually delivered within 7 to 10 working days, Monday to Friday. Delivery times on out of stock items vary from supplier to supplier. An estimated date will be given based on the best information we have at the time of order from the supplier, but please be aware these dates are subject to change.
Although we do carry extensive stock not all products are in stock at all times, if you require a quick delivery date please contact us to check stock positions prior to ordering.
Order Cancelation
If for some reason you need to cancel your order please let us know at your earliest convenience and we will do our best to facilitate you as long as the order has not already been dispatched. One the goods have been dispatched the purchase is complete. On the rare occasion that we need to cancel an order we will contact you by email or phone and we will issue a refund of the full amount back to the original payment method. We endeavour to fulfill all orders however we may need to cancel an order due to a rug being out of stock, discontinued or priced incorrectly due to human or computer error. Please note the time taken for a refund to be credited back to your account will depend on your bank or credit/debit card issuer and may take up to 5 working days.
Faulty Goods
If for any reason you believe that you may have received a faulty rug, please contact us and our team will do our best to advise you on what’s best to do.